Signera Knowledgebase

Signera offers 2 different kinds of user access to our SaaS (Software as a Service) interface.

Every client is responsible for managing their own users, security restrictions (to use 2 Step Authentication or not, password requirements, etc), and access levels. Clients are also responsible for removing access for employees that are no longer with their organization, or are no longer managing the sign as part of their duties. Signera strongly recommends that clients create unique logins for each user and to not have users share login credentials (eg. reception@client.com login shared by all receptionists).


Admin Users

Every account needs at least one "Admin User" (or Sign Administrator) account.

This "Admin User" can do anything within a client's account.

Some examples:
1) They can add/edit signs (or media players).
2) They can add/change any content within the system
3) They can add/change any templates or frames within the system
4) They can add/change/delete any Users within the system
5) They can view all billing/subscription related documents
6) They can add/edit/delete files within the client's File Library
7) They can view all of a client's Support tickets from the "Support" tab
(Note: Any user type can create new tickets from the Support tab)

Some clients may wish to make all of their users "Admin Users". This is completely fine.



Content Users

Another access type in the system is called a "Content User" (or Content Administrator).

This "Content User" can only add/edit/delete content within modules they have specific access to (which is set by any "Admin User"). They cannot make changes to module settings, add modules, or delete modules. They can only change content within specific modules for which they were specifically given access.

Also "Content Users" can only view their own Support tickets via the "Support" tab
(Note: Any user type can create new tickets from the Support tab)


Recently we added the ability to allow "Admin Users" to turn on/off additional settings for Content Users
These include:
1) The ability to allow a "Content User" to view/edit Media Players
2) The ability to allow a "Content User" to view a Preview of templates/frames
3) The ability to allow a "Content User" to add/edit/delete files within a client's File Library


Adding Users

To Create a New User:
1) Login to Signera
2) Go to "Manage Users" button or "Users" tab
3) Click "Add User"
4) Enter Users Information
5) Click "ADD"


A data sheet explaining user levels: