Signera Knowledgebase
Signera's Technical Questions and Answers
Technical Questions and Answers for Signera Digital Signage Software and related hardware and software.
Further Articles
- .net Framework Error: COM+ Not Installed or Video Blinking to White Box
- A fatal error occurred during authentication, please contact Technical Support.
- Accessing Event Logs
- Accessing Server Through Clarke Systems Modular-e
- Activation Key not showing?
- Adaptive Module (Custom Slideshow Module) show "Possible File Issue" or what is a Corrupt Slide?
- Adaptive Module verses Custom Slideshow Module (What is the Difference?)
- All my signs / subscriptions just moved to the same date, or my subscription pricing changed, why?
- An Adaptive Module or Other Module on my Sign Isn't Updating?
- APC C2 C Type Wall Mount Power Filter Manual
- Basic Artwork Preparation for Signera
- Buttons are not displaying properly on the Signera Web Page when using Firefox for the Windows PC
- Can you send a technician or IT contractor out to our company for on site support?
- Configuring Signera Software to turn ON/OFF a Display Unit
- Controlling a Vidikron DView 40/46" LCD Display
- Conversion of PDF, Word, PowerPoint, Publisher, Excel, etc. weird characters or failing
- Customer is using Count Up/Down Counter and Hard Drive is filling up. How to fix?
- Customer is using Instagram and Hard Drive is filling up. How to fix?
- Customer is using Slack Chat and Hard Drive is filling up. How to fix?
- Customer is using Web Snapshot and Hard Drive is filling up. How to fix?
- Data Sources for XSLT Adaptive Module (Custom Slideshow Module)
- Date/Time is off on my media player, or I'm getting weird authentication errors, or I'm not able to see Signera's web site from the media player?
- ELO Touchscreen 3200L Dimensions & Information
- Help! I get the error message "Failed to download the master manifest." or "The initial install failed. Please check your network connection and run the application again."
- Help! I made a change to my Signera MediaPlayer Windows/Linux configuration and the software isn't working anymore!
- Help! I'm seeing a "We’ll be back soon!" message in white text on a red background.
- How do I add a Counter Widget to my Adaptive Module?
- How do I automatically send my data or information or file to Signera?
- How do I factory reset and/or reinstall (re-install) my media player?
- How do I find my serial number of my Signera Media Player?
- How do I hook up my USB-Live2 or setup Live TV input on my media player?
- How do I install Flash on my Media Player?
- How do I mirror 2 signs from one media player, or how do I connect 2 signs to one media player?
- How do I open TeamViewer for Remote Support on my Media Player?
- How do I update the Web Browser on the media player?
- How do I upgrade my Signera User Interface to the New Site?
- How often does Weather Radar Update?
- How to duplicate or mirror my sign?
- How to get a ClubEssential / ClubSoft Online calendar link to populate a Signera Event Scheduler Module
- How to get a ForeTees Online calendar link to populate a Signera Event Scheduler Module
- How to get a Jonas ClubHouse Online calendar link to populate a Signera Event Scheduler Module
- How to get a MembersFirst Online calendar link to populate a Signera Event Scheduler Module
- How to show a Google Calendar on a Signera Adaptive Module (Custom Slideshow Module) using Web Snapshot?
- How to show a Google Calendar on a Signera Event Scheduler Module?
- How to Show Web Page, Nest Camera, etc. on a Adaptive Module (Custom Slideshow Module) using Web Snapshot?
- I got logged out of Windows or the Computer is asking me for a password?
- I have a 4K TV and only see my sign smaller in the center of the screen with black around the four corners
- I have a blue screen with a lot of white text, what do I do?
- I have a Flash or Fi logo on my screen
- I have slides in my Adaptive Module (or Custom Slideshow Module) that are turned on but not playing!
- IT Department & Network Administrator Questions and Answers for the Media Players. What Ports? What Transport Protocol? Etc.
- Low memory issues.
- Media Player Best Practices
- Media player won't turn on, power light or LED just blinks
- My Internet Connection Appears to be Down, How do I fix?
- My media player boots up to a black screen with white text that reads: "Error: RTC Bad Press F1 Skip, F2 Enter Setup"
- My media player stopped working!
- My Rii mini X1 Keyboard/Mouse isn't working
- My sign is expired but I mailed in payment, how do I get an extension?
- My Sign looks zoomed in and/or is cropped off part of the sign!
- My sign or TV or monitor is portrait or vertical format however my sign is showing on its side (or sideways) all of a sudden!
- My sign or TV or monitor is portrait or vertical format or turned on its side or flipped but it is showing upside down!
- My Sign shows error code "002" or says "THIS MESSAGE SHOULD DISAPPEAR IN FIVE MINUTES OR LESS"? or is showing just a black background (on players from 2014 or older)
- My Timezone (timezone) is incorrect! Or, my time is incorrect and I'm unsure why!
- My Wireless Signal Seems Weak, How do I fix? or My Wireless Isn't Working?
- Nothing Scheduled slide isn't working or causing slideshow to get stuck? Only way it gets unstuck is to re-save module/template or reboot?
- On Event Scheduler Module, I'm not seeing recurring events past 3 months on my calendar or any events past 1 year?
- Our media player has randomly started shutting down!
- Part of my sign is chopped off on the screen? I can not see all the content on my screen? How do I fix this?
- Power Point, Word, PDF, and Publisher files appear to upload differently or look differently on the sign?
- Preview is not working in Firefox, it just shows a white box?
- Solo Stick: "A Bootable Device Has Not Been Detected" or "No Bootable Device Found" or similar error message showing on screen.
- System shows "Low Disk Space" popup message
- System shows "Low Memory" pop-up message
- The Status Lights within Adaptive Module (Custom Slideshow Module) don't match my sign! Or my Sign doesn't match Preview!
- User Management: The difference between an "Admin User" (or Sign Administrator) and a "Content User" (or Content Administrator)
- We are seeing an error that says: "A script in this movie is causing Adobe Flash to run slowly." on our sign.
- We have 2+ videos in a Adaptive Module (Custom Slideshow Module) but only the first one is playing?
- We made a change to our template/frame and now we see an error that says: "A script in this movie is causing Adobe Flash to run slowly." on our sign.
- We've received a pop up that says "Security Alert" about a "security certificate" on our media player
- What does my Signera Media Player look like?
- Where do I find the Quick Start Guide? or How do I setup a new Media Player?
- Why isn't Weather, RSS Feeds, Date/Time Widget, World Clock Widget, live updates, etc. working on Preview?
