Signera Knowledgebase
Our media player has randomly started shutting down!
This error is due to one of two issues:
1) A faulty/failing fan within the unit, or dust covering up the vent holes (or in a fan-less player, the player isn't getting enough air-flow over its exterior heat sink case).
2) A media player that is relatively old (4+ years) but doesn't have a fan (but has good air flow), or it's fan is definitely working. There is also no dust covering the holes.
The two different issues are outlined below:
1) A faulty/failing fan within the unit, or dust covering up the vent holes (or in a fan-less player, the player isn't getting enough air-flow over its exterior heat sink case)
In older players it could be a sign that other components within the player have begun to fail.
If the player is still under warranty (usually 3 or 5 years) this repair/fix of the fan or other components would be covered via warranty repair.
If you can provide Signera Support the serial # of the unit we can check if the unit is still under warranty.
If it's not covered, we'd recommend first trying a can of compressed air on the vent holes to blow any dust out. Otherwise we can have the manufacturer provide a quote for out-of-warranty repair.
If the unit is fan-less, try a USB or AC plug-in fan to blow air over the top of the unit. Putting the media player near an AC vent or where air flow is constant would also be ideal.
If the player is still under warranty (usually 3 or 5 years) this repair/fix of the fan or other components would be covered via warranty repair.
If you can provide Signera Support the serial # of the unit we can check if the unit is still under warranty.
If it's not covered, we'd recommend first trying a can of compressed air on the vent holes to blow any dust out. Otherwise we can have the manufacturer provide a quote for out-of-warranty repair.
If the unit is fan-less, try a USB or AC plug-in fan to blow air over the top of the unit. Putting the media player near an AC vent or where air flow is constant would also be ideal.
2) A media player that is relatively old (4+ years) but doesn't have a fan (but has good air flow), or it's fan is definitely working. There is also no dust covering the holes.
In this case a Hard Drive or RAM may be failing. The slower reading and writing to the drive or RAM can cause the system's processor to get backed up thus cause this error to show. In this case we'd recommend getting an RMA or replacing the hard drive or RAM if possible. Otherwise you may want to look into a new media player.
If the player is still under warranty (usually 3 or 5 years) this repair/fix of the other components would be covered via warranty repair.
If you can provide Signera Support the serial # of the unit we can check if the unit is still under warranty.
If it's not covered, we can have the manufacturer provide a quote for out-of-warranty repair.
If the player is still under warranty (usually 3 or 5 years) this repair/fix of the other components would be covered via warranty repair.
If you can provide Signera Support the serial # of the unit we can check if the unit is still under warranty.
If it's not covered, we can have the manufacturer provide a quote for out-of-warranty repair.
If you continue to have the issue, please reach out to Signera Support at 301-714-0110 x1 or support@signera.net
